Returns & Exchanges

A clear return process

If your order is not the right fit, contact us within 30 calendar days of delivery. We will review the request and confirm the next steps before you send anything back.

Before you send it back

Keep the item, packaging and accessories together, and tell us whether you would like a return or an exchange. Please wait for our instructions so your request can be matched to the correct order.

What to include

Share your order number, the product name and a short description of the reason for your request. Photos are helpful when an item arrived damaged or does not match the order.

Return condition

Whenever possible, keep the product unused, clean and complete with its original accessories and packaging. This helps us review the item quickly and determine the right resolution.

How to start a request

Contact us with your order number, delivery date and preferred resolution. We will reply with any information needed to complete the review and with return instructions when applicable.

Exchanges

If you prefer a different product or replacement, tell us what you need in your first message. Exchanges depend on available stock, and we will confirm the available option before moving forward.

Damaged or incorrect items

Stop using or installing the item and keep the shipping carton. Send photos of the outer package, shipping label, full product and affected area so we can document the issue and help resolve it.

Refund timing

After an approved return is received and reviewed, any eligible refund is sent to the original payment method. Your bank or payment provider may need additional time to post the credit.

Keep your tracking

If you send a return, keep the carrier receipt and tracking number until the request is fully resolved. It gives both sides a clear delivery record.